Connecting Your Social Media Channels
How to link Facebook, Instagram, TikTok and other platforms.
Supported Channels
MarketOS currently supports: Facebook Pages, Instagram Business Accounts, TikTok Business Accounts, Shopee Seller Centre, Lazada Seller Centre, WhatsApp Business, and ad platforms (Meta Ads, TikTok Ads, Google Ads).
Facebook & Instagram
Go to Channels → Add Channel → Facebook. You'll be redirected to Facebook to grant MarketOS permission to manage your Page and connected Instagram account. Select the specific Page you want to connect and confirm.
Requirements: You must be an Admin of the Facebook Page. Instagram must be a Business or Creator account linked to your Facebook Page.
TikTok
Go to Channels → Add Channel → TikTok. Log in with your TikTok Business account credentials and authorise access. Personal TikTok accounts are not supported — you need a Business Account.
Shopee & Lazada
Connect via Channels → Marketplaces. You'll need your Seller Centre API credentials. These are found in your Seller Centre under Account → API Access.
Troubleshooting
If a connection fails, ensure you have the correct admin permissions on the platform. Token expiry is common — reconnect any channel showing a red "Disconnected" status.
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