Privacy Policy
Last updated: June 2025
MarketOS ("we", "our", "us") is committed to protecting the personal data of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at marketos.my. Please read this policy carefully.
1. Information We Collect
We collect the following types of information when you use MarketOS:
Account Information: Name, email address, phone number, and business details provided during registration.
Business Data: Social media accounts, content, scheduling preferences, CRM contacts, and marketing materials you upload or create within the platform.
Usage Data: Log files, IP addresses, browser type, pages visited, features used, and interaction timestamps.
Payment Information: Billing details processed securely through our payment gateway (Billplz). We do not store full card numbers.
Communications: Emails or messages you send to our support team.
2. How We Use Your Information
We use your personal data to:
- Provide, operate, and maintain the MarketOS platform
- Process your subscription payments and manage billing
- Send transactional emails (receipts, alerts, password resets)
- Personalise your experience and improve our AI features
- Provide customer support and respond to enquiries
- Send product updates and marketing communications (where you have consented)
- Comply with legal obligations under Malaysian law
- Detect and prevent fraud or security threats
3. Sharing of Information
We do not sell your personal data. We may share it with:
Service Providers: Trusted third-party vendors (e.g. cloud hosting, payment processors, AI model providers) who process data on our behalf under strict confidentiality agreements.
Legal Requirements: Authorities or regulators when required by Malaysian law, court order, or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before this occurs.
4. Data Storage & Security
Your data is stored on servers located in Singapore and Malaysia. We implement industry-standard security measures including:
- TLS/SSL encryption for all data in transit
- Encrypted storage for sensitive credentials
- Role-based access controls for internal staff
- Regular security audits and vulnerability assessments
No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Cookies
We use cookies and similar tracking technologies to enhance your experience. These include:
- Essential cookies — required for the platform to function
- Analytics cookies — help us understand how users interact with the platform
- Preference cookies — remember your settings and preferences
You can control cookies through your browser settings at any time.
6. Your Rights
Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete personal data
- Withdraw consent for direct marketing communications
- Request deletion of your account and associated data
To exercise these rights, contact us at privacy@marketos.my.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Upon account deletion, we will remove your data within 30 days, except where retention is required by law (e.g. financial records retained for 7 years per Malaysian law).
8. Third-Party Links
MarketOS may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
9. Children's Privacy
MarketOS is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on our platform. Continued use of MarketOS after changes constitutes acceptance of the updated policy.
11. Contact Us
For any questions about this Privacy Policy, please contact: