My Channel Shows as Disconnected

Why Channels Disconnect

Social media platforms issue short-lived access tokens that expire — typically every 60 days for Meta, or when you change your password. This is a security feature of the platforms, not a MarketOS bug.

Reconnecting a Channel

Go to Channels in the sidebar. Any disconnected channel will show a red status badge. Click Reconnect and follow the authorisation flow for that platform.

Facebook / Instagram Specific

If reconnecting Facebook still shows an error, check: (1) You're logging in with the account that has Admin access to the Page; (2) The Page is not restricted or unpublished; (3) You're granting all requested permissions in the Facebook dialog.

Scheduled Posts During Disconnection

Scheduled posts that fail due to disconnection are moved to Failed Posts in your Scheduler. Reconnect the channel first, then retry those posts.